Screenshot
Typical error or status message
Drop file → assets/shots/10-help-overview.png
Common issues
| Problem | What to try |
|---|---|
| No COM port | Cable, FTDI VCP driver, another USB port, Refresh |
| Connect timeout | Device powered, close other USB apps, retry Connect |
| Firmware rejected | Install a newer Toolbox MSI — see Firmware compatibility |
| Bootloader only | Finish or retry Firmware update |
| OTAA join fails | Check JoinEUI / AppKey / region in Network; verify LNS — Harvestree device documentation |
Support
Email contact@moiz-eh.com (or your MOIZ contact). Include Toolbox version, device firmware, serial / DevEUI, and steps to reproduce. Logs are in the logs/ folder next to the application.